Frequently Asked Questions

Our goal is 100% accuracy on quantity and timeliness for all shipments. Robertson processes orders Monday-Friday. Orders received on day A before 11 PM CET will be shipped by 5 PM CET on day C. All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. All orders from the Atlassian Team Supply Co. EMEA site will ship from Nijverheidstraat 2, 2222 AV Katwijk, Netherlands. If you have questions, please email TeamSupplyCo@robertsonmarketing.com.

Robertson processes orders Monday-Friday. Orders received on Day A before 11 PM CET will be shipped by 5 PM CET on Day C. Delivery time will depend upon product availability and the selected shipping method.

Shipping and handling charges are calculated based upon your order's contents. Your shipping charges will be indicated when your order is placed. In your shopping cart, calculate the charges by selecting the destination and level of service. The recipient is responsible for the payment of Customs duties to the courier on or before delivery. Orders returned or refused at International delivery addresses will not be refunded. Deliveries shipped to office addresses will not be paid for by Atlassian. Shipping to a personal address is recommended.

All orders are subject to 21% VAT unless you are able to provide a valid VAT exemption.

As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise.

For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Please reach out to the support team at TeamSupplyCo@robertsonmarketing.com to initiate returns.

Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's email address that placed the order, and your address.

Return the package to:
ATTN: Atlassian Returns Department
Nijverheidstraat 2
2222 AV Katwijk
Netherlands

Our goal is 100% accuracy on quantity and timeliness for all shipments. Robertson processes orders Monday-Friday (except public holidays). Orders received on day A before 11 PM will be shipped by 5 PM on day C. All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. All orders from the Atlassian Team Supply Co. APAC site will ship from 391N Park Rd, Regents Park NSW 2143, Australia. If you have questions, please email TeamSupplyCo@robertsonmarketing.com.

Though we are a global company, please note that unfortunately we do not ship to the following countries: Afghanistan, Democratic People's Republic of Korea, Kiribati, Lao People's Democratic Republic, Maldives, Marshall Islands, Mongolia, Nepal, Palau.

Robertson processes orders Monday-Friday (except public holidays). Orders received on Day A before 11 PM will be shipped by 5 PM on Day C. Delivery time will depend upon product availability and the selected shipping method.

Shipping and handling charges are calculated based upon your order's contents. Your shipping charges will be indicated when your order is placed. In your shopping cart, calculate the charges by selecting the destination and level of service. The recipient is responsible for the payment of Customs duties to the courier on or before delivery. Orders returned or refused at International delivery addresses will not be refunded. Deliveries shipped to office addresses will not be paid for by Atlassian. Shipping to a personal address is recommended.

As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise.

For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Please reach out to the support team at TeamSupplyCo@robertsonmarketing.com to initiate returns.

Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's email address that placed the order, and your address.

Return the package to:
391N Park Rd, N4
(Rear Loading Dock)
Regents Park
NSW 2143
Attn: Inwards (c/o RMG Atlassian Returns)

Atlassian cares about the proper use and protection of your personal information. For more details, please read the store's Online Privacy Policy.

We automatically track your Internet domain address, other identifiers, location, and your use of this website, and analyze this data for trends and statistics. We also maintain a record of your online purchases. At times (e.g., when you purchase a product, register an account, and password) we may ask you to provide certain information about yourself, including your name, address, shipping address, telephone number, e-mail address, and credit card information. Whether or not you provide such information is completely your own choice. But, if you choose not to provide such information, you may be unable to use this website or make online purchases. To have your account information deleted pursuant to GDPR guidelines, please submit a request to TeamSupplyCo@robertsonmarketing.com.

We use the information that you provide and that we collect automatically for internal business purposes, such as confirming and tracking your order, fraud prevention activities, analyzing trends and statistics, informing you of new products, marketing special offers, requesting reviews, and providing you with other information from and about us. We may contract with companies or persons to provide certain services such as payment processing, order processing, tax calculation, fulfillment, shipping, data management, marketing, advertising, and other services. We provide such companies or persons with the information needed for them to perform these services, which may include your personal information. Such information may be transmitted outside the United States, European Union, and other countries and regions. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to us, our customers, our suppliers, or our service providers. We may also disclose your personally identifiable information when we believe the laws require it or when requested by governmental authorities. Please note that we operate this website on behalf of a third party which is identified on the website by its logo, branding, or other indications. We will disclose the information that you provide and that we collect automatically to that third party, and we have no control over how that third party may use that information. However, you may have a separate relationship with that third party, such as an employment agreement or policy, which may require that you comply with the third party's requirements regarding your use of this website.

If you would like to update or correct your e-mail address, street address, or other personal information with us, please do so by accessing your account information on our homepage. In addition, when you purchase from us through our website, we may need to contact you via telephone, facsimile, e-mail or mail to review questions or issues specific to your order, or to notify you of product availability, special offers, review requests, and other communications, even if you have opted to not receive communications from us. We may use “auto-responders” and other technologies to automatically contact you.

Our website is a general audience website. We do not knowingly accept personal information from any child under 18 years of age. If we are notified that a child has registered an account and password with us, we will remove the information associated with that account and password. We urge parents and guardians to participate in their children's online activities and supervise children's access to the web. If you are under 18 years of age, you are not given permission to use this website or make any purchases from us.

Our website uses technologies such as cookies to automatically identify our visitors and track their use of our website and the Internet generally. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies and other technologies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to this website, process your order, record your purchases, display advertisements, or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also generally remove cookies from your computer. There are resources on the Internet that can provide you with additional information about cookies and how to block or remove them from your computer.

We use security tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot assure or warrant the security of any information you transmit to or from our website and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to protect its security on our systems. We urge you to keep your account and password in a safe place and not to divulge it to anyone. Remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Our website may contain links to websites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

If you have a security concern, or would like to report a security issue related to the Team Supply Co., please email us at security@robertsonmarketing.com.